Communication is an essential component between AIPC and our patients. We can be reached by telephone at 802-770-1850 and through our patient portal. When calling for medical advice, only medical staff can help you. When our medical staff is busy with patients, the office staff will take a message and relay the information to the appropriate person. In this situation, you can expect a call within 4 hours.
We make every attempt to answer the phone but on occasion it could be necessary to leave a message. All messages will be answered within the hour.
On occasion, when you call it will be necessary to consult with a provider. During these situations, you can expect an answer the same day, except when calling after 3pm. When medical advice is given via the telephone either a provider or medical staff will relay the information. These messages will be noted in our chart. Please note: no medical advice will be given through email and outside the patient portal.
Communication via the patient portal will be answered within 4 hours, for normal business hours. The portal will not be monitored in the event the office is closed. When the office is closed, please call 802-770-1850 for medical advice.
We ask that you, our patient, update us on all visits with outside providers, such as specialists, urgent care visits and all hospital visits.