When the office is closed, the phone is routed to an after-hours phone to reach the provider on call. We will return your call within one hour. If you can wait until the next business day, please do so. We do not prescribe routine medications after hours. Please call 911 if you have an emergency. 

If you take an ongoing prescription, we will ask you to come in at certain intervals, as this is necessary to monitor your response to the medication. We will refill it at that visit. For all other refills, call your pharmacy and the pharmacy will notify us to take appropriate action. Prescription refill requests will be completed within 48 business hours, so please plan accordingly.

Please check the requirements of your insurance plan. Many insurances require prior authorization from you primary and will not accept retroactive referrals. Some insurances require an evaluation by us before a referral can be made and have specific specialists that are "in network". We will do our best to make this as smooth as possible. 

If you cannot come to your appointment, please cancel 24 hours in advance. If you do not show up for an appointment and make no attempt to notify us, we reserve the right to discharge you from the practice.  A combination of 3 missed and/or no-show appointments can result in an automatic discharge. 

Communication is an essential component between AIPC and our patients. We can be reached by telephone at 802-770-1850 and through our patient portal. When calling for medical advice, only medical staff can help you. When our medical staff is busy with patients, the office staff will take a message and relay the information to the appropriate person. In this situation, you can expect a call within 4 hours. 

We make every attempt to answer the phone but on occasion it could be necessary to leave a message.  All messages will be answered within the hour.

On occasion, when you call it will be necessary to consult with a provider. During these situations, you can expect an answer the same day, except when calling after 3pm. When medical advice is given via the telephone either a provider or medical staff will relay the information.  These messages will be noted in our chart.  Please note: no medical advice will be given through email and outside the patient portal. 

Communication via the patient portal will be answered within 4 hours, for normal business hours. The portal will not be monitored in the event the office is closed. When the office is closed, please call 802-770-1850 for medical advice. 

We ask that you, our patient, update us on all visits with outside providers, such as specialists, urgent care visits and all hospital visits. 

We are actively accepting new patients. Patients ages 0-12 years old will be seen by Kimberly Eugair. If you are 13 years of age or older, you are free to select either provider. 

Please complete new patient forms and submit them to the office. We are currently scheduling new patient visits a minimum of 4 weeks out.

At your first visit, bring your insurance card and a list of all of the medications you take on a daily or weekly basis, both prescription and non-prescription.